In an exchange filing released on Tuesday, the IT solutions provider said that many enterprises get stuck in pilot stages despite increasingly exploring opportunities in generative and agentic AI.
“Agentverse addresses this challenge by providing a governed platform that orchestrates multiple AI agents across enterprise systems, workflows, and communication channels, enabling organisations to move from experimentation to production,” Hexaware said.
Also read: Urban Company shares soar 9% as SBI MF purchases stake worth Rs 632 crore; 3 investors offload
Agentverse integrates with core enterprise systems, including CRM platforms, IT service management tools, knowledge repositories, data platforms, telephony systems, and collaboration applications. “Through advanced orchestration, AI agents retrieve contextual knowledge, interpret process documentation, automate conversations, and execute operational actions directly within enterprise workflows. Built-in governance capabilities, including role-based access controls, audit trails, observability, and policy guardrails, ensure agents operate securely and in alignment with enterprise compliance requirements,” the company added.
What can Agentverse do?
Firms can target notable operational improvements, including 40–60% productivity gains in knowledge and service workflows, 60–80% faster response times across digital channels, 20–35% improvements in customer or user satisfaction, and 20–50% cost reductions through automation and right-sourcing while deploying Agentverse, as per the company.
These AI agents can resolve customer inquiries, automate reconciliations and regulatory workflows, support demand forecasting and inventory management, and streamline IT, HR, and procurement service operations, Hexaware said, adding that Agentverse supports use cases across customer experience, financial services, manufacturing, retail and enterprise operations.Agentverse is part of Hexaware’s broader enterprise AI strategy focused on embedding AI across both technology operations and business processes, the company said.
Also read: TCS, Infosys, Wipro and other IT stocks soar up to 4%. Here’s what’s triggering the surge
“Agentverse is how we take autonomy into day-to-day operations. Clients can move beyond pilots to measurable results in cycle time, accuracy, and customer satisfaction,” said R Srikrishna, CEO & Executive Director at Hexaware.
(Disclaimer: Recommendations, suggestions, views and opinions given by the experts are their own. These do not represent the views of The Economic Times)